Introduction
Comprehend PT is committed to protecting the privacy and security of our users’ data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our product and related channels (including website and mobile application). By using our services, you consent to the data practices described here.
Information We Collect
- Personal identification information (name, email address, phone number, etc.)
- Health information as part of the medical documentation process
- Any other information you choose to provide
Use of Your Information
- Provide, operate, and maintain our services
- Improve, personalize, and expand our services
- Understand and analyze how you use our services
- Develop new products, features, and functionality
- Communicate with you about service updates, customer support, and marketing (with opt-out controls)
- Process transactions
- Detect, prevent, and respond to fraud and security issues
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information. We may share information with:
- Hosting, analytics, and customer-support providers who help us operate our services (bound by confidentiality and data-protection obligations)
- Parties required by law, to protect safety and security, or in connection with a business transfer/merger
Data Retention & Deletion
We retain protected health information (PHI) only as long as necessary to deliver services or as required by law. Audio recordings and transcripts are securely deleted once they are no longer needed for note generation (unless otherwise required under your clinic’s agreement). Clinics may request deletion of data, subject to HIPAA and applicable medical-record retention laws.
HIPAA Compliance
We adhere to HIPAA to protect the confidentiality, integrity, and security of PHI. Users sign a Business Associate Agreement (BAA). Data is encrypted in transit and at rest; access is role-based and audited; systems are regularly tested and monitored.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above. Please review this page periodically for changes.
Contact Us
If you have questions or comments about this Privacy Policy, contact: contact@comprehendpt.ai