Case Study
How 1,500 Clinicians Got Their Nights and Weekends Back
A look at how Confluent Health deployed Comprehend PT across a 1,500+ clinician network and watched documentation time, employee churn, and after-hours work all move in the right direction.
1,500+
Clinicians
on platform
on platform
10+
Hours saved per
clinician per week
clinician per week
7x
Faster to
sign notes
sign notes
3.6x
Reduction in
employee churn
employee churn
Burnout Isn't About Notes. It's About When They're Done
Confluent's clinicians weren't behind on documentation. They were doing it at 11pm.
The Reality
Work was routinely following clinicians home. Nights and weekends became catch-up time. This was invisible to leadership, and showing up in turnover.
The Data
1,500+ clinicians. Behavioral data captured during routine clinical work, before and after Comprehend. No surveys. No estimates. Just what actually happened.
The Shift
Within 90 days, the pattern changed. Notes moved back into business hours. Mornings opened up. Weekends cleared. The churn number moved with it.
The Data That Makes the Case
Using Comprehend = Restored Work-Life Balance. Every Time.
Across Confluent's clinician base, the pattern is consistent: higher engagement with Comprehend PT correlates directly with more notes signed on time and less after-hours work. This is not a pilot result. This is network-wide.
Prior to Comprehend
Onboarding
Live with Comprehend
Each dot = one completed note. Left side: chaos at all hours, including weekends. Right side: a clean, orderly column pattern: notes during work hours, weekends silent.
Platform Reach
Onboarded vs. active users, growth is accelerating
2,096
Total
Onboarded
Onboarded
1,942
Active
Last Period
Last Period
93%
Engagement
Rate
Rate
Adoption Status
Distribution across adoption stages. A growing green base signals a maturing cohort
1,462
Power
Users
Users
231
At
Risk
Risk
70%
Power User
Rate
Rate
What the Numbers Actually Mean
These are not usage metrics. These are retention, margin, and quality-of-life metrics.
10+
hours back
per week
per week
A full shift reclaimed every week
Back to patients, family, or simply not working at 9pm
7x
faster note
signing
signing
Notes done at the session, not after
Same-session completion changes the entire end of a clinician's day
99%
notes signed
in-week
in-week
Near-complete weekly note closure
Late notes mean delayed billing and audit exposure
3.6x
churn
reduction
reduction
The number leadership was watching
Replacing a PT costs 50 to 200% of their salary. Keeping them costs a subscription.